Shipping & Delivery

Free nationwide delivery. Always.

We deliver Kinderly orders throughout South Africa at no additional delivery charge.

Delivery timeframe

Our standard delivery timeframe is:

5–12 business days

Business days are Monday to Friday and exclude South African public holidays.

Delivery estimates begin once your order has been successfully placed and payment has been confirmed.

Tracking your order

Tracking information is generally provided within 3–5 business days after your order is placed.

Once tracking becomes available, we'll send the relevant tracking information to the contact details supplied with your order.

Please note that receiving tracking information does not necessarily mean your parcel will be delivered immediately. The estimated 5–12 business-day delivery period still applies.

Our courier partners

Orders may be delivered using:

Fastway Couriers or Aramex

The courier used will depend on the order, destination and fulfilment requirements.

Delays

Occasionally, circumstances outside our reasonable control may affect delivery.

If we become aware of a material delay affecting your order, we'll keep you updated throughout the process.

Delivery address

Customers are responsible for ensuring that their delivery information is complete and accurate at checkout.

If you notice an error, contact support@shopkinderly.co.za as soon as possible.

We'll make every reasonable effort to update an address before fulfilment, but once an order has entered the courier network, changes cannot be guaranteed.

Order availability

In the unlikely event that an item becomes unavailable after you've ordered it, we'll contact you and provide an appropriate solution, including a refund where required.