Returns & Refunds
We want you to be happy with your Kinderly order.
Something wrong when it arrives?
If your item arrives:
damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery at support@shopkinderly.co.za.
Include your:
Order number · Description of the issue · Clear photographs/video where appropriate
This helps us investigate and resolve the issue quickly.
Change-of-mind returns
For qualifying online purchases, customers may exercise applicable cooling-off rights within 7 days of receiving their goods, subject to applicable South African law.
Products should be returned unused and, where reasonably possible, in their original condition and packaging.
For qualifying change-of-mind returns, the customer is responsible for the direct cost of returning the goods, as permitted by law.
Faulty products
Faulty products are handled in accordance with applicable consumer law and the Kinderly warranty terms.
Nothing in this policy is intended to limit rights afforded to consumers under applicable South African legislation.
Refunds
Once a return has been received and assessed, we'll notify you of the outcome.
Approved refunds will be issued to the original payment method.
Bank/payment-provider processing times may apply after Kinderly has processed the refund.
Please contact us before returning anything
Do not send a product to a courier or return address without first contacting Kinderly Support.
We'll provide the appropriate return instructions.