Privacy Policy

Kinderly respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA).

Information we collect

When you browse our store, place an order, contact us or interact with Kinderly, we may process information such as your name, email address, telephone number, billing and delivery information, order history, device/browser information, website usage information and other information reasonably required to provide our services.

Why we use your information

We may process personal information to:

process and fulfil orders; arrange delivery; communicate order and tracking information; provide customer support; process returns/refunds; prevent fraudulent transactions; maintain and improve our website; comply with legal obligations; and, where permitted, provide marketing communications.

We aim to collect only information reasonably necessary for the relevant purpose. POPIA requires, among other things, lawful processing, purpose limitation, openness and appropriate security safeguards.

Service providers

We may share necessary information with trusted service providers involved in operating our store, including e-commerce infrastructure providers, payment processors such as Yoco, courier/fulfilment providers and technology providers.

Information is shared only where reasonably necessary for the relevant service or otherwise permitted by law.

Payments

Payment information submitted during checkout may be processed directly by our payment provider. Their processing of information is also governed by their applicable privacy and security practices.

Marketing

Where required, we will obtain appropriate consent before sending direct electronic marketing. Customers may unsubscribe using the mechanism provided in the communication.

Cookies

Our website may use cookies and similar technologies required for site functionality, analytics, remembering preferences and, where applicable and permitted, marketing.

Your information

Subject to applicable law, you may request access to or correction of certain personal information we hold about you and may exercise other applicable data-protection rights.