Frequently Asked Questions
Where does Kinderly deliver?
We deliver nationwide across South Africa.
How much is delivery?
Nothing. Standard nationwide delivery is free.
How long does delivery take?
Our estimated delivery timeframe is 5–12 business days.
When will I receive tracking?
Tracking information is generally issued within 3–5 business days after your order is placed.
Which courier will deliver my order?
We currently use Fastway Couriers and/or Aramex depending on your order and delivery location.
Can I change my delivery address?
Contact us immediately. If your order hasn't entered fulfilment or the courier network, we'll try to update it. Changes aren't guaranteed after processing begins.
Where is my order?
Once tracking has been issued, use the courier tracking information provided to you. You can also contact us if you need assistance.
My product arrived damaged. What do I do?
Contact us within 48 hours of delivery with your order number and photographs/video showing the issue.
Do Kinderly products have a warranty?
Yes. Our products carry a 6-month warranty against qualifying defects, subject to the warranty terms and applicable law.
Can I return something?
Yes, subject to our Returns & Refunds Policy and applicable consumer legislation.
How can I pay?
Payments are securely processed through Yoco. Available payment methods will be displayed at checkout.
Can I collect my order?
Kinderly currently operates as an online retailer. Unless specifically offered for an order, customer collection is not available.
How do I contact Kinderly?
Email support@shopkinderly.co.za.